We are here to help. Choose the support channel that works best for you.
Message our Cypher AI assistant for instant help. Available 24/7 for account queries, event management, and technical support.
24/7 — Instant AI response, human escalation within SLA
Start a conversationSend us a detailed description of your issue or request. Ideal for non-urgent queries, feature requests, and account-related matters.
Response within SLA based on your subscription tier
Send an emailReal-time conversation with our support team directly from the platform. In-app chat with screen sharing and file attachment support.
Available during business hours (launching Q2 2026)
Coming soonResponse times vary by subscription tier. Upgrade for faster, priority support.
| Tier | Response Time | Channels | Priority |
|---|---|---|---|
| Base (Free) | 24 hours | WhatsApp, Email | Standard |
| Student / Startup | 12 hours | WhatsApp, Email | Standard |
| Pro | 4 hours | WhatsApp, Email, Live Chat | Priority |
| ProMax | 2 hours | All channels | Priority |
| Enterprise | 1 hour | All channels + Dedicated Slack | Dedicated |
| Custom | Custom SLA | All channels + Dedicated Manager | Dedicated |
Looking for answers to common questions? Visit our Help Centre